Customer Onboarding Specialist

What you’ll do

● End-to-End Project Management: Own the full customer onboarding lifecycle—from kickoff to go-live—by developing tailored project plans, tracking milestones, managing dependencies, and mitigating risks.
● Client-Facing Execution: Lead weekly client calls, provide regular progress updates, and ensure alignment on timeline, scope, and success criteria.
● Workflow Configuration: Configure Moddule’s platform to match client-specific operational flows including TMS, WMS,  & carrier connections.
● System Integration Oversight: Coordinate API configurations, data mapping, file transfer setup, and webhook testing with internal and external technical teams.
● Data & Process Validation: Define and execute test plans to ensure accurate data ingestion, workflow performance, and user readiness.
● Stakeholder Management: Act as the primary contact for client implementation teams while liaising internally with Product, Engineering, and Customer Success.
● Change Management & Training: Guide client users through system adoption via workshops, documentation, and guided enablement sessions.
● Continuous Process Improvement: Analyze implementation metrics, share feedback with Product, and refine onboarding playbooks for scale.
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What we’re looking for

● Native-level English speaker (required).
● 3–6 years SaaS onboarding/implementation experience; logistics/transportation tech preferred
● Strong project management, technical literacy, and stakeholder communication
● Self-starter who thrives in startup environments
● Comfortable working in a remote, async environment, while staying connected to the team.
● Based in Lisbon (or surrounding area) – the role is remote, but we gather in person occasionally.
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What we offer

● Attractive salary & package.
● Full remote flexibility, with in-person team meet-ups.
● Motivated team solving meaningful problems.
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How to apply

Send a cover letter and resumé to recruitment@moddule.com.‍