Location: Remote (Europe-based) or Hybrid (Amsterdam)
Team: Customer Success
Type: Full-time
Salary: Competitive base
We're Moddule — and we’re transforming how mid-size logistics and freight forwarders operate. Our white-labeled integration platform connects TMS, FMS, PO and warehouse data into a modern, unified customer experience. It’s logistics SaaS without the baggage — easy to use, fast to onboard, and already making waves across the industry.
Backed by strong early traction and funding, we're now building our first dedicated Customer Success & Onboarding function — and we're looking for a seasoned operator to shape it from the ground up.
What You’ll Be Doing
You’ll work directly with the Founders and C-level to build a world-class onboarding and success motion that’s scalable, efficient, and customer-obsessed.
● Design and implement our onboarding and CS processes from scratch
● Be the go-to contact for customers post-sale, helping them succeed with our platform
● Proactively identify upsell opportunities and communicate product value
● Collaborate closely with Product and Engineering to share user feedback and define roadmap priorities
● Act as a thought partner to the leadership team, bringing insights from the frontlines
Who We're Looking For
● 2–4+ years in Customer Success or Onboarding in logistics tech SaaS (e.g. TMS, visibility, booking platforms, or supply chain tools)
● You’ve worked with freight forwarders, shippers, or 3PLs, and know the customer landscape
● You’re a self-starter who thrives with autonomy — no hand-holding, no waiting around
● You know how to balance process-building with execution in a fast-moving startup environment
Bonus Points
● Experience from companies like Project44, Flexport, Winmore, FourKites, Logixboard, etc.
● Familiarity with tools like Jira, Confluence, or CRM platforms
● Exposure to EDI/XML/SFTP customer integrations
Why Join Us?
● Shape the CS playbook from scratch with a high degree of ownership
● Work directly with the founding team in a culture of speed, trust, and meritocracy
● Remote flexibility within Europe (or join us in Amsterdam — we’d love that too!)
● Quarterly offsites, equipment budget, and the chance to have a real impact in how we scale
If you're coming from a world where CS meant customizing complex solutions and endless configuration — and you're ready for something leaner, sharper, and faster — this is the role for you.
Apply now and help us make logistics software suck less.
About Moddule
As global supply chains have become increasingly complex and challenging to manage, we have realised that providing customers with one easy-to-use platform integrated seamlessly with warehouses, order sources and best in class third party tools is crucial for our customers.
Today, the Moddule platform allows customers to track air and ocean shipments independently of carrier or forwarder, manage orders and returns from any order sources, and consolidate inventory from all their warehouses around the world. This allows them to work more efficiently with better visibility of their operations.
Moddule is co-founded by three industry experts and is backed by VCs from the tech and logistics space. Our team is fully remote and currently located in London, Lisbon, Amsterdam, Athens, Vancouver, Seattle and Dhaka.
Interested in this position?
For more information about the role please reach out to Kasper Hansen, Head of Customer Success, at kasper.hansen@moddule.com.
To apply for this role, please send your CV and short cover letter to kasper.hansen@moddule.com.